We have temporarily paused new orders for dart frog and tree frog delivery. All other Frogfather products and services remain available as normal.

For several years, we have successfully used Ridgeway Couriers to transport our frogs without issue. They recently paused their usual service because of staffing shortages, although we hope they will be operating normally again within the next few weeks.

During that pause, we used another authorised animal courier. Unfortunately, a number of frogs they collected were not delivered, and we have since been unable to contact the courier. We are now pursuing the matter formally through the appropriate legal channels.

This situation is deeply upsetting for us. Our greatest concern remains the welfare and whereabouts of the frogs. We sincerely hope they are alive, well and being properly cared for while we work to establish exactly what has happened.

What This Means for Existing Orders

Any outstanding frogs that have not already been refunded will be personally delivered by me.

We are making arrangements to complete these deliveries ourselves so that the frogs remain directly in our care throughout their journey. Some customers may have to wait a little longer than originally expected, but we will contact everyone individually to agree suitable delivery arrangements.

Where a full refund has already been issued, the affected order is considered resolved unless we have agreed otherwise directly with the customer.

We appreciate how patient and understanding our customers have been during an extremely difficult and upsetting situation.

Why We Have Paused New Orders

Animal transport is normally carried out by independent, authorised couriers. Although we carefully select the companies we work with and set clear welfare expectations, the collection and delivery arrangements are ultimately outside our direct control once an animal leaves our care.

The Frogfather has always been driven primarily by our passion for the animals rather than by sales. Animal welfare comes first, and we would much rather pause new frog deliveries than risk another animal or cause further disappointment and worry for our customers.

We are genuinely sorry that this decision has become necessary. New frog delivery orders will remain paused until we are satisfied that we have a safe, dependable and properly controlled delivery service in place.

Everything Else Continues as Normal

This temporary pause applies only to deliveries of dart frogs and tree frogs. Orders for dry goods, plants, microfauna, vivarium supplies, 3D-printed products and all other non-frog items continue as normal.

Thank you for your patience, understanding and continued support.

Tony
The Frogfather