Thank you for shopping at Frogfather.co.uk. We’re committed to providing high-quality products and a smooth customer experience. If something isn’t right, we’re here to help. Please read our detailed return and refund policy below.
1. 🛠️ Non-Living Products
This includes all 3D-printed items, terrarium décor, and dry goods.
✅ Eligibility for Return:
Items must be in unused, original condition and in the same packaging supplied.
Returns must be initiated within 30 days of receiving the item.
🔁 Return Process:
Contact us at thedon@frogfather.co.uk or call/WhatsApp 07466057301.
Once approved, return the item to 4 Boynton Drive Nottingham NG3 3EP
Return shipping is the buyer’s responsibility.
💷 Refunds:
Once we receive and inspect the item, you’ll be notified of approval.
If approved, refunds are processed to your original payment method within 7 business days.
2. 🪟 Vivariums
Due to their size and fragility, vivariums are handled differently.
✅ Return Conditions:
Returns accepted if the vivarium is in original condition and packaging.
Buyer is responsible for arranging and covering return shipping.
🔁 Process:
Contact us to arrange the return.
Inspection is completed upon receipt.
Approved refunds are processed within 7 business days.
3. 🐸 Live Animals (Dart Frogs & Tadpoles)
We offer a Live Arrival Guarantee for all frogs and tadpoles sent via our DEFRA-registered courier partners.
✅ Guarantee Terms:
If your live animal does not survive courier delivery, you will be eligible for a replacement or refund at no extra cost.
You must contact us within 24 hours of delivery with clear photographic evidence.
This guarantee only applies to courier delivery arranged through Frogfather.
❌ Exclusions:
Live products reported beyond the 24-hour window
Animals that decline due to improper setup, temperature, or care after arrival
❌ General Exclusions
Refunds or returns are not accepted for:
Items damaged due to misuse, neglect, or incorrect installation
Custom 3D prints or bespoke orders
Any live animals outside the 24-hour claim window
📬 Contact Us
If you have questions or need to start a return:
Email: thedon@frogfather.co.uk
Phone / WhatsApp: 07466057301
Business Hours: Monday to Friday, 9:00AM – 5:00PM
We’re here to help and will respond as quickly as possible.
2. Vivariums
We accept returns and offer refunds for vivariums under the following conditions:
- The vivarium must be returned at the buyer’s cost.
- The vivarium must be returned in the same condition in which it was supplied.
Refund Process for Vivariums:
- Contact us at
- Thedon@frogfather.co.uk or 07466057301
- to arrange the return.
- Once we receive and inspect the vivarium, we will notify you regarding the approval of your refund.
- Approved refunds will be processed within 7 business days.
