📦 Shipping & Returns

• Shipping: Most items are delivered within 3–7 working days via tracked courier.
• Live animals: Frog deliveries are scheduled in line with our terms of service and Delivery Policy using DEFRA-registered couriers. You’ll be contacted to arrange a suitable delivery date.
• Custom vivariums: Made to order with a short lead time, agreed before purchase.
• Returns: Free 30-day returns for non-live goods. See our Returns Policy.
• Need help? Contact us anytime at thedon@frogfather.co.uk.